Q: How long can I store the product after delivery?

A: * Fridge (0-4°C): For the best flavor and texture, we recommend consuming within 3 days.

Freezer (-18°C): Can be stored for up to 1 month. For optimal results, thaw the product in the fridge overnight (Slow Thaw). This method minimizes damage to the meat fibers, preserving the original texture.

Q: Is the food still safe to eat if the courier is delayed?

A: We maintain extremely high standards for quality and food safety. If your delivery is delayed by more than 48 hours, or if the gel packs have completely melted and the food feels close to room temperature upon arrival, please take a photo and contact us immediately. Following our Risk Management SOP, we will arrange a replacement or a refund to ensure your peace of mind.

Q: Since it is Next Day Delivery, how do you guarantee freshness upon arrival?

A: We utilize Thermal Control Packaging. Each portion of Char Siu is vacuum-sealed and packed with high-grade thermal insulation and low-temperature gel packs. Our stress tests confirm that internal temperatures remain consistently within the food-safe range throughout the 24-hour transit across the UK.

Q: Does your food contain preservatives?

A: We pride ourselves on having Zero Artificial Preservatives. We rely on physical science—combining vacuum sealing with rapid freezing—to extend shelf life naturally rather than using chemical additives.

Q: How should I dispose of the Gel Packs?

A: We prioritize both sustainability and performance. Most of our gel packs contain non-toxic polymers and can be washed and reused (perfect for camping or picnics). If you wish to dispose of them, please cut the pack open and empty the contents into the bin (avoid pouring down the drain), then recycle the outer wrap according to your local plastic recycling guidelines.

Q: Where do you deliver? A: We currently support delivery across UK Mainland. Due to food safety regulations and temperature control constraints, we are temporarily unable to provide Next Day Delivery to offshore islands and certain remote areas (such as the Scottish Highlands). Please enter your postcode at checkout to verify eligibility.